The Consular Section of the U.S. Embassy in Kuala Lumpur is responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
Bahasa Malaysia and English-speaking customer service agents are ready to assist you Monday – Friday from 8:00am to 8:00pm. The call center is closed for Malaysian and U.S. holidays.
All visa interviews at the U.S. Embassy in Kuala Lumpur are handled on an appointment basis only. Individuals seeking general information about U.S. visas or needing to schedule a visa appointment should visit U.S. Visa Information Service for Kuala Lumpur .
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Kuala Lumpur: Call +60 1 548 770 777 / +60 3 9212 6000.
- Applicants calling from the United States can reach a customer service representative at +1 703 520 2236.
Hours of operation in the continental U.S. are 7pm-7am EST / 6pm-6am CST / 5pm-5am MST / 4pm-4am PST
Visiting the Embassy or Consulate
The Embassy is located at:
376 Jalan Tun Razak
50400 Kuala Lumpur
Remember there is no parking available at the U.S. Embassy. We suggest you take the LRT to Ampang Park, take a taxi, or have a friend drop you off. The best area for drop-off is at the taxi stand to the north of the Embassy. Cars are not allowed to stop in front of the Embassy and people cannot be dropped off directly in front of the main gate due to sidewalk fencing.
Security at the Consular Section:
All visitors to Embassy facilities are subject to search before entry. No luggage, electronic or photographic equipment is permitted in our waiting room or on other Embassy premises. Mobile phones will be held at the gate while visitors are on Embassy grounds. Please bring two forms of identification to facilitate entrance to the embassy. One ID will be kept with the security gate.
Security Regulations when Visiting the Embassy or Consulate
Forbidden Items and Entry Regulations:
Embassy security procedures require that all visitors receive a security inspection. You will be allowed to check one cell phone at the Embassy gate but the US Embassy and the Embassy guards are not liable for any loss or damage to your cell phone while it is checked. You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:
- Any other battery-operated or electronic devices such as computer tablets, digital diaries, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players.
- Any oversize shoulder bags or purses.
- Any oversize handbags and travel bags, large back-packs, briefcases, or suitcases. Applicants can only carry in clear bags containing papers needed for their appointment
- Any food item (there is a coffee stand with snacks available for purchase).
- Sealed envelopes or packages.
- Cigarettes / cigars / match boxes / lighters.
- Any sharp objects such as scissors, pen knives or nail files.
- Weapons or explosive materials of any kind.
The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. Other than the one allowed cell phone, the US Embassy will not accept the storage of any of the above prohibited items. You will have to make alternate arrangements to store these items before you enter the Embassy.
Due to security considerations, there is no information window for walk-in visitors at the Embassy. Only visa applicants with scheduled interviews will be admitted into the Embassy. Accompanying persons are required to wait outside the Embassy entrance.
If you fail to follow these security requirements you may face delays or cancellations to your visit.
Applicants for both immigrant visas and nonimmigrant visas can now check the status of their visa cases online by visiting the CEAC launch page (https://ceac.state.gov/CEAC/) and using the new CEAC Status Check.
To use the CEAC Status Check, you just need to enter your CEAC Barcode and the interview location for NIV cases and the case number for IV cases. The check will return one of the following statuses.
Statuses for NIV Applicants
If you have submitted your online nonimmigrant visa application (DS-160), it has not yet been processed into the visa system. At some locations, your application will remain in this status until you appear for an interview or until your application is ready for review. Please see the embassy or consulate’s website for information on the next steps required for visa processing.
Your case is open and ready for your interview, fingerprints, and required documents. If you have already had your interview, please check your status after two business days. If no interview was required, please check back in two business days for the status of your application.
Your visa case is currently undergoing necessary administrative processing. This processing can take several weeks. Please follow any instructions provided by the Consular Officer at the time of your interview. If further information is needed, you will be contacted. If your visa application is approved, it will be processed and mailed/available within two business days.
Your visa is in final processing. If you have not received it in more than 10 working days, please see the webpage for contact information of the embassy or consulate where you submitted your application.
The case has been refused for a reason other than those listed in Administrative Processing.
Statuses for IV Applicants
Your case is ready for your interview when scheduled at the U.S. Consular section. If you have already scheduled an appointment for an interview, please prepare your documents as directed in your appointment letter and appear at the consulate on the appointed date and time. Otherwise, please wait until you have been notified of your interview appointment. Additional information about how Immigrant Visa interview appointments are scheduled can be found at https://travel.state.gov/content/travel/en/us-visas/immigrate/the-immigrant-visa-process/step-10-prepare-for-the-interview.html
Your visa case is currently undergoing necessary administrative processing. This processing can take several weeks. Please follow any instructions provided by the Consular Officer at the time of your interview. If further information is needed, you will be contacted. If your visa application is approved, it will be processed and mailed/available within two business days. Under the U.S. Immigration and Nationality Act, Immigrant Visas for “Diversity Visas” cannot be issued after September 30th of the year in which you were selected to apply for a Diversity Visa. For example, entrants into the Diversity Visa Program in Fall of 2011 were selected for Diversity Visa 2012 Program, and selectees MUST apply and receive their visa prior to September 30, 2012 otherwise they lose eligibility to receive a Diversity Immigrant Visa, regardless of additional administrative processing.
In addition, please note that some immigrant visas may not be able to be issued if the annual numerical limit for that category has been reached.
Your visa has been printed. Depending on local procedures at the location where you were interviewed, your visa will be mailed or available for pickup soon. If there are further questions, or if we need updated contact information, you will be contacted.
You have been notified that your registration for an immigrant visa was cancelled, and any petition approved on your behalf was also cancelled. We informed you that your application might be reinstated if, within one year, you could establish that your failure to pursue your immigrant visa application was due to circumstances beyond your control.
Since you have failed to do so, the record of your registration and any petition approved on your behalf and all supporting documents have been destroyed; any Department of Labor certification has been returned to your prospective employer.
If you are still interested in obtaining an immigrant visa, the petitioner should contact the Department of Homeland Security’s (DHS) Office of U.S. Citizenship and Immigration Services (USCIS) regarding filing a new immigrant visa petition.
Section 203(g) of the Immigration and Nationality Act requires that your registration be canceled and any petition approved on your behalf canceled, if you do not apply for your immigrant visa within one year of being advised to do so.
You were advised of this requirement over 1 year ago, but we have not received a response from you since then. As a result, your application for a visa has been canceled and any petition approved on your behalf has also been canceled.
Your application may be reinstated and any petition revalidated if, within one year, you can establish that your failure to pursue your immigrant visa application was due to circumstances beyond your control. Please provide a written statement to the Embassy or Consulate outlining the circumstances beyond your control and noting that you still wish to pursue this visa petition.
Return to NVC:
Your case has been returned to the National Visa Center (NVC). Please contact NVC for further information.
Transfer in Progress:
Your Immigrant Visa case has been transferred to another U.S. Consular office. You should check back for your case status at a later date.
Refused: Case has been Closed – Refused.
Please see the letter you received at your interview for more information.