An official website of the United States government

Important Visa Information

Payment Methods & Details

Although fees are listed in U.S. dollars, payment must be made using local currency, Ringgit Malaysia (RM).  You may pay your visa fees via electronic funds transfer, JOMPAY or by cash at any AmBank branch.  More information about payment options is here .

Visa Fees are not refundable.  If you have encountered an error with your payment or you believe your payment was not successful, DO NOT PAY THE FEE A SECOND TIME AS IT WILL NOT BE REFUNDED.  Please email our support center at  support-malaysia@ustraveldocs.com with your concern and we will investigate.

If you are required to make payment at the U.S. Embassy during your Visa appointments, please note:

  • Payment in U.S. Dollars, Malaysian Ringgit or by credit cards* only. *Please be prepared to pay with cash in case the credit card verification system is temporarily unavailable.
  • We do not accept debit cards, personal checks, or postal orders.
  • We do not accept old $100 U.S. Dollar bills.

Appointments & Locations

Nonimmigrant Visa interviews are conducted by appointment only.  An appointment must be scheduled at http://www.ustraveldocs.com/my. See instructions on how to apply.

Immigrant Visa interviews are conducted by appointment only.  Applicants will be notified of their appointment dates by the National Visa Center (NVC) or the Embassy.  See further information on immigrant visa procedures. Individuals with questions about their immigrant visa cases or American citizens wishing to file immigrant visa petitions should email KLIV@state.gov to request an appointment.

If you have an interview date, you must appear at the Embassy on the date of your appointment. Please read about security restrictions at the Embassy that describe what you can and cannot bring with you to your interview. You should bring your appointment letter and the documents required for your visa class.


Visa Renewal by Mail  


The U.S. visa application process is the same whether you are applying for the first time or renewing your visa.

However, if you have previously been issued a U.S. visa, you may not be required to personally appear for an interview.

It is important to know that your visa may still be valid if the passport it is in expires.  You can travel to the United States with your old passport containing a valid visa and your new, valid passport.


Please see the link below for the program requirements:


Visa Application Status 

Applicants for both immigrant visas and nonimmigrant visas can now check the status of their visa cases online by visiting the CEAC launch page (https://ceac.state.gov/CEAC/) and using the new CEAC Status Check.

To use the CEAC Status Check, you just need to enter your CEAC Barcode and the interview location for NIV cases and the case number for IV cases.  The check will return one of the following statuses.

Security Information

Insert Local Security Info

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.