Passport Frequently Asked Questions

Yes. Every person appearing for an American Citizen Services appointment should take a queue number when they enter the consular waiting room. The queue number machine is located just inside the consular waiting room entrance.

The only exception is if you are coming to pick up your passport at the during passport pickup hours: Tuesdays and Thursdays between 1:00pm – 4:00pm..

Each appointment time has multiple slots so more than one person can have the same appointment time. We use the queue system to ensure that we are seeing applicants with the same appointment time in the order that they arrive at the Embassy.

Please come to the Embassy at least 15 minutes ahead of your appointment time. You will need to go through security before being allowed to proceed to the consular waiting room. Applicants should plan to spend at least an hour at the Embassy.

If you do not have a valid U.S. passport and have an urgent need to travel, the Embassy may be able to issue a limited-validity emergency passport under very specific and limited circumstances. Failure to plan adequately ahead for business or personal travel does not constitute an emergency.

If you believe you have qualifying circumstances and have attempted to schedule an appointment but have found there were no more slots available, please send us an e-mail to KLACS@state.gov. Please include the following:

  • Name and Contact Information;
  • A description of your situation

We will reply to you as soon as we can. We may not be able to accommodate all requests. Therefore, it is important that you plan well in advance of your trips.

We are not able to extend passports. If your passport has less than six months validity, you will need to apply for a new passport. Please refer to the application information posted on our website.

We typically receive passports back from the U.S. in 10-14 days. If you do not receive an email notifying you that your passport is ready for collection, please contact us at KLACS@state.gov. Please note that we will only keep passports up to 90 days after receiving them. Before coming to collect your passport, you should visit our website for Embassy public hours and closure dates.

You may delegate someone to pick up the passport on your behalf once it is ready, by sending us an email at KLACS@state.gov, and advising us of the name, identification type, and identification number that said person will present. He/she must bring:

  • The collection/authorization slip
  • A valid government issued photo ID
  • Your current passport, which we will cancel and return same day

If there are any doubts regarding the validity of the authorization letter, the applicant will have to come to pick up his/her passport.

Minor passports must be picked up by one of their parents or legal guardians. The minor applicant does not need to return to the Embassy.

Passport pick-up is on Tuesdays and Thursdays from 1:00pm – 4:00pm. Please do not take a queue-number for passport pick-up.

You are required to provide your SSN, if you have one, when you apply for or renew a U.S. passport. If you have not been issued a SSN, write zeros in box # 5 of the passport application form you are completing. To apply for a SSN please refer to the information here. If you have a number, but do not remember it, contact the regional office in Manila and request that they email your SSN to our ACS office in Kuala Lumpur.

Once a passport is reported lost or stolen to the Embassy, it is immediately and automatically cancelled to prevent mala-fide travelers from using it. Even if you recover your passport, it must be replaced, as you will experience significant problems if you attempt to use it to travel.