- Emergency Assistance
Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.
The American Citizen Services Unit assists U.S. citizens in the event of an emergency such as death, arrest, illness, injury, missing persons, destitution and other circumstances. For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.
Our normal service hours are 7:45 am – 4.30 pm, Monday through Friday, except on US Embassy holidays.
American Citizen seeking emergency services should contact us through email at firstname.lastname@example.org or by calling our hotline:
From Malaysia: 03 2168 5000 (NOT for visa questions)
From the US: 011 60 3 2168 5000 (NOT for visa questions)
For Non-Emergency Issues Please see our General Contact Page.