The American Citizen Services Unit assists U.S. citizens in the event of an emergency such as death, arrest, illness, injury, missing persons, destitution and other circumstances. For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.
Our normal service hours are 7:45 am – 4.30 pm, Monday through Friday, except on US Embassy holidays.
American Citizen seeking emergency services should contact us through email at firstname.lastname@example.org or by calling our hotline:
From Malaysia: 03-2168-5000 (NOT for visa questions)
From the US: 011-60-3-2168-5000 (NOT for visa questions)