An official website of the United States government

Important U.S. Citizen Services Information

Payment Methods & Details

For in-person appointments at the U.S. Embassy Kuala Lumpur:

  • Payment in U.S. Dollars, Malaysian Ringgit or by credit cards only.  *Please be prepared to pay with cash in case the credit card verification system is temporarily unavailable.
  • We do not accept debit cards, personal checks, or postal orders.
  • We do not accept old $100 U.S. Dollar bills.

Appointments & Locations

Location & Information
U.S. Embassy Kuala Lumpur
376 Jalan Tun Razak
50400 Kuala Lumpur

Phone: 60-3-2168-5000

Fax: 60-3-2142-2207

*The U.S. Embassy Kuala Lumpur is closed on Malaysia and American Holidays.

Missed Appointments: We have a full schedule of appointments every day and are unable to accommodate late arrivals.  If you missed your appointment (date or time) you must reschedule a new appointment.


Wait time at the Embassy: Wait times vary depending on the service(s) you and those ahead of you require.  In general applicants for a CRBA or a minor passport renewal take the longest (up to an hour) as they require considerable data entry and an interview with a consular officer.  We strive to provide services as promptly as possible and appreciate your patience.  Your wait time will be much longer if you wait to complete the application forms at the Embassy.  Instructions regarding forms and necessary documents are available on our website.  Arriving to the Embassy prepared will help expedite the speed with which we can process your application.

Day of Appointment Instructions: 

    • Please have all necessary forms/documentation completed and ready to present to an Embassy official;
    • Bring a printed copy of your appointment confirmation page;
    • Bring two forms of government-issued identification (your Passport and one other ID, if available). You will be asked to leave one ID with security
      during your appointment.  Please have your IDs ready and easily accessible;
    • Take a queue number at the entrance to the Consular waiting room.


Security Regulations

Embassy security procedures require that all visitors receive a security inspection. You may store one cell phone at the Embassy gate, but Embassy staff are not liable for any loss or damage to your cell phone while in storage. You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:

  • Any other battery-operated or electronic devices such as laptops, tablets, e-readers, cameras, or portable music players;
  • Any oversize shoulder bags or purses;
  • Any oversize handbags and travel bags, large backpacks, briefcases, or suitcases. Applicants may only carry in clear bags containing the documents needed for their appointment;
  • Any food item;
  • Sealed envelopes or packages;
  • Cigarettes / cigars / match boxes / lighters;
  • Any sharp objects such as scissors, pen knives or nail files;
  • Weapons or explosive materials of any kind.

The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. Other than the one allowed cell phone, the U.S. Embassy will not accept the storage of any of the above prohibited items. You will have to make alternate arrangements to store these items before you enter the Embassy.


Renunciation of U.S. Citizenship

Please follow the below instructions to request an appointment to renounce your U.S. citizenship. Do NOT schedule a renunciation appointment using our online appointment system.

  1. EmailKLACS@state.govto schedule the initial interview appointment. 
    • Priority will be given to applicants who are physically present in Malaysia. Please provide us your address and phone number in Malaysia.  
    • Attach scanned copy of the following documents in your email:
      • Your U.S. Passport
      • Your U.S. citizenship document (U.S. Birth Certificate, Certificate of Citizenship, Certificate of Naturalization, or Consular Report of Birth Abroad)
      • Your foreign passport
      • Your foreign birth certificate or other citizenship document (if applicable)

Renouncing U.S. citizenship at the U.S Embassy in Kuala Lumpur includes two interviews with a Consular Officer. The first interview with a Consular Officer can be conducted by telephone, usually in the afternoon. In the first interview, the Consular Officer will discuss with you the serious consequences of renouncing your U.S. citizenship.

The second interview will be conducted in person at the U.S. Embassy in Kuala Lumpur after you have completed the phone interview. It is during this second interview that aone-time non-refundable renunciation fee of US$2,350 must be paid. Bring all original documents to your appointment.Even if you have already sent us copies of a document, you will need to bring the original with you. 

Additional information on renunciation of U.S. citizenship is available here.


Other Information

Passport/CRBA Pick-up Hours

Monday and Wednesday: 2:00PM – 4:00PM (no appointments required)

Alternately, you may utilize our One-Way Delivery Service to courier your new Passport/CRBA to your desired mailing address within Malaysia.


Social Security Number
If you wish to apply for a Social Security Number for your child, please review theinstructions on the website of the Social Security Administration Federal Benefits Unit in Manila.

To obtain certified copies of your child’s CRBA, passport, and the parents’ passports which are required for the SSN application package, please wait for notification that your child’s CRBA and passport are ready for pick up. You may then schedule a notarial appointment . At your notarial appointment, notify consular staff that you need to collect your child’s CRBA and passport. Our staff will assist you with collecting these documents and making the certified copies required for the SSN application. Please make sure to bring all other original documents to be certified to your appointment as well.


Dual Nationality
U.S. citizens, including dual citizens, must use a U.S. passport to enter and leave the United States. We recommend you review the following page for specific information concerning the usage of passports for dual citizens when entering the United States: https://travel.state.gov/content/travel/en/legal/travel-legal-considerations/Advice-about-Possible-Loss-of-US-Nationality-Dual-Nationality/Dual-Nationality.html. 

Dual citizens who entered Malaysia using their Malaysian passport are typically required by Malaysian Immigration to depart using their Malaysian passports and subject to any exit restrictions applicable to Malaysian citizens. While we cannot provide legal advice, you may wish to consult with an attorney regarding dual citizenship issues under Malaysian law. We maintain a list of local attorneys who have indicated that they are willing to represent U.S. citizens on our website here: https://my.usembassy.gov/attorneys/.

Documentation requirements for entry and exit to Malaysia are at the decision and discretion of the Malaysian Immigration Department.


Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.