An official website of the United States government

Important Passport Information


Please note:

  • The U.S. Embassy Kuala Lumpur is closed on Malaysia and American Holidays.
  • If you are eligible to use DS-82 to renew your U.S. Passport, you may utilize our Passport Renewal By Mail services and do not need to appear in person. We strongly encourage all eligible U.S. citizens to renew using this option.
  • Please read this entire page carefully before scheduling an appointment at U.S. Embassy Kuala Lumpur.

The U.S. Embassy in Kuala Lumpur requires appointments for all routine passport services. We do not accept walk-ins or make appointments over the phone. 

Please use our online system to schedule an appointment with American Citizen Services. The online appointment system does not send an email confirmation of your appointment, so please be sure to print or save the “Appointment Details” page displayed after you make your appointment and bring it with you to your appointment to facilitate your entry into the Embassy.


Canceling or Rescheduling Appointments:
Please do not make multiple appointments for the same service. If you wish to cancel or reschedule your appointment, you will need to enter the Unique Identification (UID) number and password found on the “Appointment Details” page. If you are not able to locate your UID, please email us at KLACS@state.gov and we can provide it.


Missed Appointments:
We have a full schedule of appointments every day and are unable to accommodate late arrivals. If you missed your appointment (date or time) you must schedule a new appointment.


Wait time at the Embassy:
Wait times vary depending on the service(s) you and those ahead of you require. We strive to provide services as promptly as possible and appreciate your patience. Your wait time will be much longer if you wait to complete the application forms at the Embassy. Instructions regarding forms and necessary documents are available on the Passport Services page. Arriving to the Embassy prepared will help us process your application more quickly.


Day of Appointment Instructions:

  • Please have all necessary forms/documentation completed and ready to present to an Embassy official;
  • Bring a printed copy of your appointment confirmation page;
  • Bring two forms of government-issued identification (your Passport and one other ID, if available). You will be asked to leave one ID with security during your appointment. 
  • Take a queue number at the entrance to our waiting room.


Payment Methods & Details

For in-person appointments at the U.S. Embassy Kuala Lumpur:

  • Payment in U.S. Dollars, Malaysian Ringgit or by credit cards only. *Please be prepared to pay with cash in case the credit card verification system is temporarily unavailable.
  • We do not accept debit cards, personal checks, or postal orders.
  • We do not accept old $100 U.S. Dollar bills.

For passport renewal by mail, please find payment information on this page



U.S. Embassy Kuala Lumpur
376 Jalan Tun Razak
50400 Kuala Lumpur

Phone: 60-3-2168-5000

Fax: 60-3-2142-2207



Embassy security procedures require that all visitors receive a security inspection. You may store one cell phone at the Embassy gate, but Embassy staff are not liable for any loss or damage to your cell phone while in storage. You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:

  • Any other battery-operated or electronic devices such as laptops, tablets, e-readers, cameras, or portable music players;
  • Any oversize shoulder bags or purses;
  • Any oversize handbags and travel bags, large backpacks, briefcases, or suitcases. Applicants may only carry in clear bags containing the documents needed for their appointment;
  • Any food item;
  • Sealed envelopes or packages;
  • Cigarettes / cigars / match boxes / lighters;
  • Any sharp objects such as scissors, pen knives or nail files;
  • Weapons or explosive materials of any kind.

The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. Other than the one allowed cell phone, the U.S. Embassy will not accept the storage of any of the above prohibited items. You will have to make alternate arrangements to store these items before you enter the Embassy.


Other Information

You must provide a Social Security number for passport application, if you have been issued one. If you do not have a Social Security number, please prepare this form for minors and this form for adults age 16 years old and above and bring it with you to your appointment.


Passport/CRBA Pick-up Hours
Monday and Wednesday: 2:00PM – 4:00PM (no appointments required)

Alternatively, you may utilize our One-Way Delivery Service to courier your new passport/CRBA to your desired mailing address within Malaysia.


Malaysian Visa / Entry Stamps
Once you receive your new U.S. Passport, you will need to transfer your existing Malaysian visa/pass/entry stamp from your cancelled U.S. passport to your new passport. The Malaysian authorities will not permit you to depart Malaysia on a passport that does not reflect your entry into the country.


Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, or skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom are wheelchair-accessible.