U.S. Embassy in Malaysia

APPOINTMENTS

Please note:

• The U.S. Embassy Kuala Lumpur is closed on Malaysia and American Holidays.
• If you are eligible to use DS-82 to renew your U.S. Passport, you may utilize our Passport Renewal By Mail services and do not need to appear in person. We strongly encourage all eligible U.S. citizens to renew using this option.
• Please read this entire page carefully before scheduling an appointment at U.S. Embassy Kuala Lumpur.

The U.S. Embassy in Kuala Lumpur requires appointments for all routine passport services. We do not accept walk-ins or make appointments over the phone. 

Please use our online system to schedule an appointment with American Citizen Services. The online appointment system does not send an email confirmation of your appointment, so please be sure to print or save the “Appointment Details” page displayed after you make your appointment and bring it with you to your appointment to facilitate your entry into the Embassy.

Canceling or Rescheduling Appointments:
Please do not make multiple appointments for the same service. If you wish to cancel or reschedule your appointment, you will need to enter the Unique Identification (UID) number and password found on the “Appointment Details” page. If you are not able to locate your UID, please email us at KLACS@state.gov and we can provide it.

Missed Appointments:
We have a full schedule of appointments every day and are unable to accommodate late arrivals. If you missed your appointment (date or time) you must schedule a new appointment.

Wait time at the Embassy:
Wait times vary depending on the service(s) you and those ahead of you require. We strive to provide services as promptly as possible and appreciate your patience. Your wait time will be much longer if you wait to complete the application forms at the Embassy. Instructions regarding forms and necessary documents are available on the Passport Services page. Arriving to the Embassy prepared will help us process your application more quickly.

Day of Appointment Instructions:

• Please have all necessary forms/documentation completed and ready to present to an Embassy official;
• Bring a printed copy of your appointment confirmation page;
• Bring two forms of government-issued identification (your Passport and one other ID, if available). You will be asked to leave one ID with security during your appointment. 
• Take a queue number at the entrance to our waiting room.

SECURITY REGULATIONS

Embassy security procedures require that all visitors receive a security inspection. You may store one cell phone at the Embassy gate, but Embassy staff are not liable for any loss or damage to your cell phone while in storage. You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:

• Any other battery-operated or electronic devices such as laptops, tablets, e-readers, cameras, or portable music players;
• Any oversize shoulder bags or purses;
• Any oversize handbags and travel bags, large backpacks, briefcases, or suitcases. Applicants may only carry in clear bags containing the documents needed for their appointment;
• Any food item;
• Sealed envelopes or packages;
• Cigarettes / cigars / match boxes / lighters;
• Any sharp objects such as scissors, pen knives or nail files;
• Weapons or explosive materials of any kind.

The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. Other than the one allowed cell phone, the U.S. Embassy will not accept the storage of any of the above prohibited items. You will have to make alternate arrangements to store these items before you enter the Embassy.