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One-Way Delivery Service
May 18, 2022


U.S. Passport and Consular Report of Birth Abroad (CRBA) applicants who applied in person may opt to receive their new passports and/or CRBAs via Aramex in lieu of returning to the U.S. Embassy a second time to collect the completed passport and/or CRBA.

Please review the Passport Services or CRBA Services page to make your passport or CRBA appointment.  On the day of your appointment, notify consular staff that you wish to utilize Aramex delivery service to receive your new passport or CRBA.  If you are renewing a passport, note that consular staff will cancel your current passport prior to returning it to you.

Requesting an Aramex Airway Bill

Requesting an Aramex Airway Bill

When you leave the U.S. Embassy, email Aramex (all_kul_customer_service_us_embassy@aramex.com) to purchase an Aramex airway bill.  Your email to Aramex must include the following information:

  • Your full name
  • Your complete home address where your document should be delivered
  • Your mobile telephone number
  • Receipt confirming you have transferred the payment for your airway bill(s) to Aramex via bank transfer to Aramex’s HSBC account # 302-322391-101 (see Aramex Fees below).
    • If you opt to collect your passport from an Aramex office rather than via home delivery, the additional fee for this service should be made together with the payment for the base one way delivery service fee.

Once Aramex confirms that your payment has been received, Aramex will email you an electronic copy of your Aramex airway bill(s).  Please forward the Aramex airway bill(s) to KLACS@state.gov so that we can use the airway bill(s) to return your new document(s) to you via mail once received.

You may track your passport application through Aramex website or by calling Aramex contact center.  See Processing Time below.

NOTE: We require an individual airway bill for each document (CRBA, passport book, and/or passport card) to be returned via mail.  Completed CRBAs, passport books, and passport cards arrive at the U.S. Embassy in different shipments.  Due to the volume of cases, and to avoid delays in delivering your new documents, we cannot cross-associate these documents for return together.

Aramex Fees

ServiceRate per passport from/to West MalaysiaRate per passport from/to East Malaysia
One-Way Delivery Service Drop-off at U.S. Embassy

1. Collection from U.S. Embassy Kuala Lumpur

2. Home Delivery to U.S. Citizen**
MYR 80MYR 110
**Additional fees for pickup at Aramex office. (Note that passports will be held at Aramex for a maximum 15 Business days).MYR 10MYR 10


Obtaining Your Passport

Processing Time

U.S. passports are printed in the United States for passport applications that are accepted and approved here at the U.S. Embassy.  Once a passport application is approved, it takes an average of ten business days to receive the new passport from the United States.

Applicants receiving passports via Aramex one-way delivery service should allow approximately 3 weeks from the appointment date to receive their new passport.

Picking Up Your Passport/CRBA at Aramex Offices
If you have opted to collect your document(s) from a designated Aramex office, please follow the below steps:

  • When you arrive at Aramex Office, please provide the following to help identify your shipment:
    • Your Aramex airway bill number
    • Your full name
    • Your telephone number
    • Your original and valid alternative form of identification
  • If you are picking up documents for a minor child, please provide Aramex with the following:
    • Your Aramex airway bill number
    • Your child’s full name
    • Your telephone number
    • Your (the parent) original and valid government-issued form of identification
    • Your child’s original Malaysian birth certificate identifying you as a parent
  • If you are unable to pick up your document from Aramex personally, you may nominate a representative to do so. Your representative must provide Aramex with the following:
    • Their original valid government-issued photo identification
    • A photocopy of your passport or valid alternative form of identification
    • A photocopy of your child’s Malaysian birth certificate (for CRBA pick up)
    • Original authorization letter signed by you, authorizing your representative to collect your new U.S. passport or your child’s CRBA/U.S. passport, containing:
      • The representative’s full name as shown on their government-issued photo identification
      • Passport holder’s name and passport number
      • Child’s name, and date of birth (for CRBA pick up)

Undelivered/Uncollected Passports
Aramex will attempt to deliver each passport/CRBA a maximum of three times.  Documents that cannot be delivered after three attempts will be returned to Aramex’s main office and may be collected by the applicant within 15 business days of the date that Aramex received your passport from the Embassy.  After 15 days, undeliverable/uncollected documents will be returned to the U.S. Embassy for in person collection from the U.S. Embassy.  Aramex fees will not be reimbursed.

The U.S. Embassy can hold passports/CRBAs for collection for 90 calendar days, after which uncollected documents will be returned to the Department of State for destruction.