An official website of the United States government

Message for U.S. Citizens: Seeking U.S. Citizen Liaison Volunteers
for the American Liaison Network in Malaysia (July 21, 2021)
July 21, 2021

U.S. Embassy Kuala Lumpur
Message to U.S. Citizens


Location: Malaysia

Event: Seeking U.S. Citizen Liaison Volunteers for the American Liaison Network in Malaysia 

The U.S. Embassy in Kuala Lumpur Malaysia is seeking volunteers for our American Liaison Network!  Are you a U.S. citizen living in Malaysia long term who would be interested in connecting with the Embassy to help us better understand and serve the U.S. citizen community in your area?  Please see below for more information on this opportunity and email us at KLACS@state.gov with any questions or to express your interest.  We are particularly interested in recruiting volunteers in Johor, Perlis (including Langkawi), Kelantan, Terengganu, Kedah, and Pahang.

American Liaison Network and Citizen Liaison Volunteer Program
The American Liaison Network (ALN) is a key component of the Embassy’s efforts to ensure the safety and security of U.S. citizens in Malaysia.  Citizen Liaison Volunteers have an important role in helping the embassy keep the U.S. citizen community informed and, in extraordinary circumstances, helping the embassy to deliver emergency services to U.S. citizens.  CLVs are expected to be an active part of the U.S. citizen and CLV communities, maintaining regular communication with the embassy, as well as other CLVs, working together to continuously identify the needs and vulnerabilities of the U.S. citizen community in Malaysia.

Key Roles and Responsibilities
CLVs are key liaisons between the embassy and U.S. citizens in Malaysia, providing a window into the concerns, interests, and needs of U.S. citizens in each CLV’s geographical area.

As a CLV you may be asked to:

  • Disseminate information as directed by the embassy to the U.S. citizen community in your ALN zone;
  • Be an on-the-ground resource to help the embassy understand issues of concern to U.S. citizens and share information that might further post’s consular operations;
  • Report on available local resources for U.S. citizens in your ALN zone, identify gaps, and when possible, seek solutions to fill those gaps;
  • Identify risks for potential crises and security issues in your ALN zone; identify gaps in preparedness for the U.S. citizen community;
  • In exigent situations only, and at post’s explicit direction, help post provide emergency services to U.S. citizens;
  • Maintain local contacts in your ALN zone, including U.S. citizen and non-U.S. citizen expatriates, which might be of use to the embassy’s consular operations;
  • Engage with other CLVs to share experiences by email, by meeting in person, or other appropriate means;
  • Encourage U.S. citizens to enroll in the Smart Traveler Enrollment Program (STEP);
  • Identify for post’s consideration individuals who may be willing to serve as an alternate CLV for your ALN zone or as a CLV in another part of the country.


  • You are not a representative of the U.S. government or U.S. embassy.
  • You are not compensated for performing this role.
  • You are not a government employee, are not a spokesperson, and are not a consular officer or consular agent.
  • You are asked to refer all media or legal inquiries to the embassy.
  • You also must refer to the embassy all general requests to explain policies, procedures, or services beyond what is publicly available.
  • You must safeguard the privacy of personal information that is provided to you in the course of your duties.  Some of the information that you will receive from the U.S. Department of State in your role as a CLV is subject to the Privacy Act of 1974, as amended, when it is maintained by the Department.  You must not use or disseminate this information to others, except as necessary to perform your duties as a CLV.

In the Event of an Emergency
In the event of a crisis, our foremost concern is your safety.  Do not put yourself at personal risk to deliver Alerts, information, or services.  When you are in a safe location, you should contact the consular section so that we can confirm your welfare and whereabouts.  Be aware of your surroundings and report information that can help consular officers assess the situation.  This will help the embassy and the Department of State to understand where there are needs to be met and how best to respond.

The consular section transmits Alerts to U.S. citizens electronically, but there may be instances during crises where local infrastructure fails or inhibits the delivery of timely alerts.  If necessary, these Alerts for the local U.S. community may be relayed from the embassy or consulate to you for dissemination by any means available to you.

  • Distribute Alerts and other situational/emergency information for the local U.S. community as relayed from the embassy or consulate to the members of your ALN zone.  The embassy will relay Alerts to you via email, fax, or telephone/text.  Arrange the fastest mode of dissemination of information possible in your ALN zone (this might include forwarding the Alert to a group email list, a cascade telephone system, faxing, or “buddy” system, depending on the distribution of citizens within your zone.)
  • Remain accessible by email, telephone, or fax. If possible, the embassy will email information directly to your email address.  You can then distribute this Alert by the means you previously set up. In addition, identical information promptly will appear on the embassy’s website at www.my.usembassy.gov. CLVs who do not have internet access can call +603 2168-5000.
  • Distribute Alerts from the embassy regarding the status of the emergency and suggested actions to be taken. Alerts must be transmitted verbatim without interpreting, paraphrasing, or expanding the Alert.
  • Coordinate with embassy personnel in choosing assembly areas and movement routes, should it be necessary to move people to a central location to facilitate communication, documentation, and/or evacuation.
  • Report back to the embassy the results of efforts to contact the members of your ALN zone, information as provided by the local U.S. community, and any situational information about your zone via KLACS@state.gov. CLVs who do not have internet access may call +603 2168-5000.