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U.S. Citizen Services Appointments

The U.S. Embassy in Kuala Lumpur requires appointments for all routine notary and passport services. We do not accept walk-ins.

14 MINUTE READ
May 18, 2022

Notice

On April 18, 2022, the State Department issued a Level 1 (Exercise Normal Precautions) Travel Advisory for most of Malaysia.  A Level 2 (Exercise Increased Precautions) Travel Advisory applies to Eastern Sabah due to the ongoing threat of kidnappings-for-ransom from both terrorist and criminal groups. For additional information, please see the full Travel Advisory.

If you are a U.S. citizen with a life-or-death emergency, please contact us at KLACS@state.gov. More information on COVID-19 in Malaysia can be found here.

Appointments:

The U.S. Embassy in Kuala Lumpur requires appointments for all routine notary and passport services.  We do not accept walk-ins.  In order to serve you efficiently, the American Citizen Services Unit uses an online appointment system for all services.  Appointments cannot be made over the phone; please use our online system to schedule an appointment with American Citizen Services.  For Consular Report of Birth Abroad (CRBA) appointments, please review CRBA application instructions.

For notarial service appointments:

  • If multiple immediate family members (including spouses and minor children) require notarial service for same purposes, i.e., the parents are getting certified true copies of all family members’ documents for a Malaysian visa application, one parent can make one notarial service appointment to get certified copy for all these documents, or if a couple is signing a document together, you can make just one notarial service appointment that both parties may attend.
  • If your documents require more than six notarial stamps on the same day, you will need to book an additional appointment slot. If you need to book more than one appointment on the same day, please add the number “2” after your first name so the system will recognize it as a separate appointment, i.e., “John” for first appointment, and “John2” for second appointment.

The online appointment system does not send message or email notification after you have scheduled an appointment.  You will need to print the “Appointment Details” page which will facilitate your entry into the U.S. Embassy Kuala Lumpur.  However, if you missed the printed page, do not worry, our Embassy guards will have a list of applicants for appointment on that day.  Please bring your valid government-issued photo ID on the date of your appointment and our Embassy guards will permit you to enter.

Canceling or Rescheduling Appointments:

Please do not make multiple appointments for the same service, except as noted above for notarial appointments requiring more than six notarial seals.  If you wish to cancel or reschedule your appointment, you will need to enter the Unique Identification (UID) number and password found on the “Appointment Details” page.  If you are not able to locate your UID, please send your appointment details to us by email at KLACS@state.gov, and we will cancel your appointment on your behalf.

Missed Appointments:

We have a full schedule of appointments every day and are unable to accommodate late arrivals.  If you missed your appointment (date or time) you must reschedule a new appointment.

Wait time at the Embassy:
Wait times vary depending on the service(s) you and those ahead of you require.  In general applicants for a CRBA or a minor passport renewal take the longest (up to an hour) as they require considerable data entry and an interview with a consular officer.  We strive to provide services as promptly as possible and appreciate your patience.  Your wait time will be much longer if you wait to complete the application forms at the Embassy.  Instructions regarding forms and necessary documents are available on our website.  Arriving to the Embassy prepared will help expedite the speed with which we can process your application.

COVID-19:

In light of COVID-19, the U.S. Embassy in Kuala Lumpur is encouraging social distancing protocols.  In order to better serve you, and to ensure the safety and social distancing of all visitors to the American Citizen Services Unit, please arrive at your exact appointment time – do not arrive early.  If you arrive early, you will be asked to remain outside until your appointment time.  Practice social distancing and do not stand close to other applicants who are not members of your immediate family or traveling party.  Follow the directions of the U.S. Embassy greeters and guards.

If you are experiencing flu-like symptoms or believe you may have been exposed to the novel coronavirus, postpone your appointment by at least 14 days.

In accordance with the Government of Malaysia’s Ministry of Health and the U.S. Centers for Disease Control recommendations, all visitors to the U.S. Embassy must wear a face covering or mask and observe social distancing protocols as established by the Embassy staff.  The U.S. Embassy will not distribute masks to visitors; please bring your own.

Day of Appointment Instructions:

  • Please have all necessary forms/documentation completed and ready to present to an Embassy official;
  • Bring a printed copy of your appointment confirmation page;
  • Bring two forms of government-issued identification (your Passport and one other ID, if available). You will be asked to leave one ID with security during your appointment.  Please have your IDs ready and easily accessible;
  • Take a queue number at the entrance to the Consular waiting room.

Security Regulations:

Embassy security procedures require that all visitors receive a security inspection.  You will be allowed to check one cell phone at the Embassy gate but the U.S. Embassy and local guards are not liable for any loss or damage to your cell phone while it is checked.  You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:

  • Any other battery-operated or electronic devices such as computer tablets, digital diaries, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players;
  • Any oversize shoulder bags or purses;
  • Any oversize handbags and travel bags, large backpacks, briefcases, or suitcases. Applicants can only carry in clear bags containing papers needed for their appointment;
  • Any food item;
  • Sealed envelopes or packages;
  • Cigarettes / cigars / match boxes / lighters;
  • Any sharp objects such as scissors, pen knives or nail files;
  • Weapons or explosive materials of any kind.

The list provided above is not exhaustive.  Other items may be prohibited at the discretion of security staff.  Other than the one allowed cell phone, the U.S. Embassy will not accept the storage of any of the above prohibited items.  You will have to make alternate arrangements to store these items before you enter the Embassy.