An official website of the United States government

COVID-19 Health Alert – U.S. Embassy Kuala Lumpur (July 15, 2020)
July 15, 2020

Event: COVID-19

Location: Malaysia

Countries around the world continue to experience COVID-19 outbreaks and are implementing travel restrictions, mandatory quarantines, and border closures with little advance notice.  U.S. citizens should be prepared for additional travel restrictions to be put into effect with little warning.  Travelers should closely monitor the situation in Malaysia and other transit countries before travel.

On June 7, 2020, the Prime Minister announced the Recovery Movement Control Order (RMCO) effective June 10, 2020 through August 31, 2020.  Under the RMCO, additional restrictions have been lifted, including the requirement to obtain a police permit and Embassy letter for interstate travel.

Consular Services

If you are a U.S. citizen with a life or death emergency (e.g. victim of a violent crime, arrest, reporting a death of a U.S. citizen) you may reach us at +60-3-2168-5000 or via email at: KLACS@state.gov.

Please note that routine Consular Services at the U.S. Embassy Kuala Lumpur remain suspended.  We will resume routine consular services as soon as possible but are unable to provide a specific date at this time.

Although routine consular services remain suspended, we are currently scheduling limited emergency appointments for U.S. passports, Consular Reports of Birth Abroad (CRBA), and exceptional notarial services.  Please complete this form at: https://bit.ly/2SPVSFf to request an emergency appointment.

For approved applications, we estimate that the full-validity passport or CRBA will be available for pickup within 2-3 weeks.  Once your passport has arrived, you will receive an email with instructions on how to collect it.

We will announce further resumption of services via alerts to registered U.S. citizens in the Smart Traveler Enrollment Program (STEP) and on our Embassy’s website.

Malaysian Immigration Services

Below is the guidance we have received from the Malaysian Immigration Department.  However, we note that this guidance has been received over the phone, and has not been posted publicly on Immigration’s website.  We have also received reports that U.S. citizens continue to receive conflicting guidance from various Immigration offices and officers.  We stress that all questions regarding Malaysian Immigration policy must be directed to Malaysian Immigration directly.

During the RMCO, the Government of Malaysia has opened immigration services by appointment only.  United States citizens whose passes expired after January 1, 2020 seeking to depart Malaysia may do so within 14 working days after the RMCO period ends on August 31,2020 without undergoing any Immigration processing or penalties.  There should be no expectation that 90-day social visit (tourist) passes will be extended due to the global pandemic, and Malaysian Immigration strongly encourages all social visit pass holders whose passes have expired to depart Malaysia as soon as possible.

U.S. citizens seeking renewal or extension of passes that have expired after February 1, 2020 must apply within 30 working days after the RMCO period ends on August 31, 2020 at immigration offices nationwide.  However, please note that if your renewal or extension is denied, and you have remained in Malaysia more than 14 days after the end of the RMCO, you may be subject to immigration fines or other enforcement action.

On May 12, Malaysian Immigration published an updated FAQ at their website requesting that foreigners who hold social visit passes that expired before or during the RMCO and who are unable to depart Malaysia must present themselves at nearest Immigration Offices within the stipulated 30 working days and provide a supporting letter from their respective embassy.

While the U.S. Embassy in Kuala Lumpur cannot intervene on your behalf when you apply for a Malaysian visa, we are issuing letters that ask Malaysian Immigration to consider the COVID-19 pandemic and our advice to avoid all international travel.  The U.S. Embassy CANNOT certify or validate your specific or personal justification for remaining in Malaysia and reminds U.S. citizens that permission to enter and remain in Malaysia is at the decision and discretion of the Malaysian Immigration Department.  If you require such a letter, you may request one from the U.S. Embassy by completing this form:  https://bit.ly/2Wd64te

U.S. Citizens with specific questions or concerns may contact the Malaysian Government call center (MyCGG) at 03-8000-8000.

The U.S. Embassy in Kuala Lumpur encourages all citizens with visas that have expired during the MCO to depart Malaysia as soon as possible to be in compliance with Immigration requirements.

Travel Letter from the U.S. Embassy

It is our understanding that U.S. citizens and foreign nationals traveling to the United States who wish to depart Malaysia during the Recovery Movement Control Order no longer need to obtain police permission or a letter from the U.S. Embassy to present to the Royal Malaysia Police while traveling to the airport during the RMCO.

U.S. Citizens Returning to Malaysia

On June 23, 2020 the Expatriate Services Division (ESD) of the Department of Immigration issued updated guidelines on their website for expatriate, skilled worker, and knowledge worker employment pass holders and their dependents to request permission to return to Malaysia during the RMCO.  On July 11, 2020 Malaysian Immigration issued an update with further information for  pass holders currently in Malaysia who wish to depart and then return to Malaysia.

For additional information, please contact the Expatriate Services Division at 03 8000 8000 (Malaysian Government call center) or esdhelpdesk@imi.gov.my The U.S. Embassy urges U.S. citizens to ensure they have all of the necessary requirements fulfilled and have received formal approval in writing before booking flights and commencing travel.

Malaysia My Second Home Holders (MM2H)

The Ministry of Tourism, Arts and Culture (MOTAC) issued guidelines on its website to MM2H members seeking to re-enter Malaysia.  The requirements include: registering your details with MOTAC; applying for approval to re-enter Malaysia; providing proof upon arrival in Malaysia that you have tested negative for COVID-19 within three days prior to entry (note that if the COVID-19 test you carry with you does not meet Malaysian criteria, you may have to pay for and take a new test); and undergoing a mandatory 14 day self-quarantine upon arrival in Malaysia.

You MUST have formal written approval from the Malaysian Government before you attempt to re-enter Malaysia.  For further queries or advice on the arrangements, please contact MOTAC at +60 3 8891 7189 (COVID-19 hotline), +60 3 8891 7424/7439 (MM2h department), or email mm2h@motac.gov.my.

Quarantine and Testing Information:
Any travelers permitted to enter Malaysia during the MCO will be subject to rapid COVID-19 testing upon arrival and will be required to pay for this testing.  Those who test positive will be transferred directly to a designated government hospital for treatment, while those who test negative will be required to complete a mandatory fourteen-day self-quarantine.  As of June 10, 2020, this quarantine may be completed at home rather than in a designated quarantine facility.  Travelers will be required to download the MySejahtera application and will be issued a wristband for identification and monitoring by the authorities during their self-quarantine period.  For additional information on quarantine requirements, please contact the Malaysian National Disaster Management Agency (NADMA).

COVID-19 Information

Malaysia has confirmed cases of COVID-19 throughout the country.  For more information regarding COVID-statistics in Malaysia, please review the Malaysian Ministry of Health’s COVID-19 Portal and visit our Embassy webpage on COVID-19.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 – Avoid Non-Essential Travel– Notice for Malaysia.  The State Department has issued a Global Level 4 Health Advisory – Do Not Travel.

Actions to Take: