Health Alert – U.S. Embassy Kuala Lumpur, Malaysia
Please share this information with other U.S. citizens who may not be registered for these alerts.
International commercial flight options currently exist in Malaysia. U.S. citizens who wish to return to the United States should make commercial arrangements as soon as possible unless they are prepared to remain abroad for an indefinite period. The U.S. government does not anticipate arranging repatriation flights in Malaysia at this time.
On May 10, 2020, the Prime Minister announced that the Movement Control Order (MCO) has been extended until June 9, 2020.
Please note that all routine Consular Services at the U.S. Embassy Kuala Lumpur remain suspended. Routine American Citizen Services, including passports, Consular Reports of Birth Abroad, and notarial services, are suspended until further notice. Immigrant and nonimmigrant visa services are also suspended worldwide. We will resume routine consular services as soon as possible but are unable to provide a specific date at this time.
Although consular services remain suspended, we are assessing demand for services, including applications for U.S. passports, Consular Reports of Birth Abroad (CRBA), and notarial services. Please complete the form at: https://bit.ly/2SPVSFf to request a future emergency appointment when consular services are re-established or to request pickup of an already issued passport or Consular Report of Birth Abroad. Again, please note that the U.S. Embassy is not providing routine services at this time.
If you are a U.S. citizen with a life or death emergency (e.g. victim of a violent crime, arrest, reporting a death of a U.S. citizen) you may reach us at +60-3-2168-5000 or via email at: KLACS@state.gov.
We will announce the resumption of services via alerts to registered U.S. citizens in the Smart Traveler Enrollment Program (STEP) and on our Embassy’s website.
Malaysian Immigration Services
On May 10, the Prime Minister announced the Movement Control Order (MCO) will continue through June 9. During the MCO, the Government of Malaysia will open limited immigration services.
If you are a U.S. Citizen with immigration questions regarding your current status or permission to stay in Malaysia, please refer to the Malaysian Department of Immigration directly regarding your particular situation. U.S. Citizens with specific questions or concerns may also contact the Malaysian Government call center (MyCGG) at 03-8000-8000.
During the MCO, Malaysian Immigration services will resume by appointment only – no walk-ins are permitted. Immigration has informed the U.S. Embassy that their online appointment system cannot be used by those seeking to extend 90-day social visit (tourist) passes, and Malaysian Immigration strongly encourages all social visit pass holders whose passes have expired to depart Malaysia as soon as possible.
U.S. citizens whose passes expired after January 1, 2020 seeking to depart Malaysia may do so within 14 working days after the MCO period ends on June 9, 2020 without undergoing any Immigration processing or penalties. There should be no expectation that 90-day social visit (tourist) passes will be extended due to the global pandemic.
Per Immigration guidance, U.S. citizens seeking renewal or extension of passes that have expired after February 1, 2020 must apply within 30 working days after the MCO period ends (June 9, 2020) at immigration offices nationwide. However, please note that if your renewal or extension is denied, and you have remained in Malaysia more than 14 days after the end of the MCO, you may be subject to Immigration fines or other enforcement action.
We understand that Malaysian Immigration is experiencing a high call volume and U.S. citizens have reported difficulty accessing scheduling websites and that many appointment slots are full. Please be patient as Malaysian Immigration is experiencing a high demand for its services and is implementing procedures to promote social distancing. The U.S. Embassy cannot make appointments with the Malaysian Department of Immigration on your behalf.
On May 12, Malaysian Immigration published an updated FAQ at their website that includes the below information. U.S. citizens who wish to “present themselves” at Malaysian Immigration must make an appointment in advance.
“For foreigners holding Long Term Pass and their passes expired before or during MCO, they are requested to present themselves at nearest Immigration Offices for validation and facilitation of passes according to the Immigration rules within the stipulated 30 working days period.
For foreigners holding Social Visit Pass (visitors) and their passes expired before or during MCO, who are stranded to leave Malaysia after 14 days of MCO are required to present themselves at nearest Immigration Offices within the stipulated 30 working days period for facilitation subject to supporting letter from the respective embassy.”
While the U.S. Embassy in Kuala Lumpur cannot intervene on your behalf when you apply for a Malaysian visa, we are issuing letters that ask Malaysian Immigration to consider the COVID-19 pandemic and our advice to avoid all international travel. The U.S. Embassy CANNOT certify or validate your specific or personal justification for remaining in Malaysia and reminds U.S. citizens that permission to enter and remain in Malaysia is at the decision and discretion of the Malaysian Immigration Department.
If you require such a letter, you may request one from the U.S. Embassy by completing this form: https://bit.ly/2Wd64te
The U.S. Embassy in Kuala Lumpur encourages all citizens with visas that have expired during the MCO to depart Malaysia as soon as possible to be in compliance with Immigration requirements.
Travel Letter from the U.S. Embassy
IMPORTANT NOTICE: U.S. citizens and Foreign Nationals traveling to the United States who wish to depart Malaysia during the Movement Control Order MUST have a letter from the U.S. Embassy to present to the Royal Malaysia Police while traveling to the airport during the MCO. For additional information and instructions on how to request this letter, please visit our website and complete this form: https://bit.ly/2Wd64te.
Malaysia My Second Home Holders (MM2H)
The Ministry of Tourism, Arts and Culture (MOTAC) has issued guidelines on its website to MM2H members seeking to re-enter Malaysia. The requirements include: registering your details with MOTAC, which will be shared with the Malaysian Department of Immigration, and other agencies, so that your application to re-enter can be evaluated; providing proof upon arrival in Malaysia that you have tested negative for COVID-19 within the 14 days prior to entry, and agreeing in writing that you will bear the cost for the mandatory 14 days of quarantine upon arrival in Malaysia.
Importantly, the U.S. Embassy understands that once you apply you will need to wait for formal approval from the Malaysian Government before you attempt to re-enter Malaysia. Members of MM2H who are approved to re-enter Malaysia will receive formal notification from the Malaysian Government. MOTAC is working with relevant Malaysian government agencies on implementation arrangements.
For further queries or advice on the arrangements, please contact MOTAC at +60 3 8891 7189 (COVID-19 hotline), +60 3 8891 7424/7439 (MM2h department), or email firstname.lastname@example.org.
Movement Control Order and Mandatory Quarantine
The Malaysian government extended the MCO through June 9, 2020, though this end date may be extended again at the discretion of the Malaysian government. All foreign nationals, except Malaysia My Second Home (MM2H) visa holders, are restricted from entry to Malaysia during this time. Any travelers permitted to enter Malaysia during the MCO will be subject to COVID-19 testing and a mandatory fourteen-day quarantine. Travelers will be transported directly from the airport to a quarantine facility by Malaysian authorities. Foreign nationals, including Malaysian permanent residents, will be required to cover the costs of this quarantine, which will be a minimum of RM150/day. For additional information on quarantine requirements and costs, please contact the Malaysian National Disaster Management Agency (NADMA).
Foreign nationals may transit through the international terminals of Malaysian airports but may not pass through Immigration. The MCO prohibits all individuals – Malaysian citizens and foreign nationals – from movement and mass assembly within Malaysia. U.S. citizens may be subject to temperature screening at workplaces, grocery stores, or at police checkpoints. U.S. citizens should avoid crowded areas, practice social distancing, and wash hands frequently. U.S. citizens should carry a copy of their passport and visa with them at all times. U.S. citizens are subject to local laws and regulations while visiting or living in Malaysia.
Malaysia COVID-19 Information
Malaysia has confirmed cases of COVID-19 throughout the country. For more information regarding COVID-statistics in Malaysia, please review the Malaysian Ministry of Health’s COVID-19 Portal and visit our Embassy webpage on COVID-19.
Commercial Flight Availability and Travel Restrictions
The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19.
Very limited commercial flights remain an option for U.S. citizens wishing to depart Malaysia. Many airlines have cancelled international flights and several transit countries have set up new quarantine restrictions or have barred international transit altogether. Please note that flight schedules are likely to change with little advance notice. Limited domestic flights continue to operate in Malaysia, including Sabah and Sarawak.
The U.S. Embassy is unable to book airline tickets on your behalf. Please continue to reach out to airlines and utilize commercial websites to book or change your tickets. We encourage you to look at all flight options flying into the United States, regardless of whether the flight is going to your final destination; it may be necessary to book a second ticket onward. We will post any alerts and updates on the COVID-19 situation in Malaysia on our Embassy’s webpage on COVID-19.
The Centers for Disease Control and Prevention (CDC) has issued a Level 3 – Avoid Non-Essential Travel– Notice for Malaysia. The State Department has issued a Global Level 4 Health Advisory – Do Not Travel.
Countries around the world are experiencing COVID-19 outbreaks and implementing travel restrictions and mandatory quarantines, closing borders, and prohibiting non-citizens from entry with little advance notice. Any U.S. citizen returning home should be prepared for additional travel restrictions to be put into effect with little or no advance notice. Travelers should closely monitor the situation in Malaysia and other transit countries before travel.
Actions to Take:
- Consider returning to your country of residence immediately using whatever commercial means are available.
- Have a travel plan that does not rely on the U.S. Government for assistance.
- Review and follow the CDC’s guidelines for the prevention of coronavirus.
- Check with your airline or travel operator regarding any updated information about your travel plans and/or restrictions.
- Visit travel.state.gov to view individual Travel Advisories for the most urgent threats to safety and security. Review what the State Department can and cannot do for you during an international crisis.
- Visit our Embassy webpages on COVID-19 for information on conditions in each country or jurisdiction.
- Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States
- Visit keeping workplaces, homes, schools, or commercial establishments safe.
- U.S. Embassy Kuala Lumpur, Malaysia
376 Jalan Tun Razak
50400 Kuala Lumpur
- Phone: 60-3-2168-5000
- State Department – Consular Affairs: 888-407-4747 or 202-501-4444
- Malaysia Country Information
- Enroll in Smart Traveler Enrollment Program (STEP) to receive Alerts.
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