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Emergency Contacts

The American Citizen Services Unit assists U.S. citizens in the event of an emergency such as death, arrest, illness, injury, missing persons, destitution and other circumstances.  For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.

Our normal service hours are 7:45 am – 4.30 pm, Monday through Friday, except on U.S. Embassy holidays.

American Citizen seeking emergency services should contact us through email at KLACS@state.gov or by calling our hotline:

From Malaysia: 60-3-2168-5000 (NOT for visa questions)

From the U.S.: 011-60-3-2168-5000 (NOT for visa questions)

376 Jalan Tun Razak
50400 Kuala Lumpur, Malaysia

Phone: 60-3-2168-5000
(from the U.S.: 011-60-3-2168-5000)

Fax: 60-3-2148-5801
(from the U.S.: 011-60-3-2148-5801)

Email: KLACS@state.gov

Embassy Kuala Lumpur

Phone: 60-3-2168-5000

Dialing from outside of Malaysia:
First dial the international access code (011 in the U.S.), then the Malaysia country code (60), then the area code (3), and finally the Embassy number (2168-5000).

International Mailing Address:
U.S. Embassy Kuala Lumpur
376 Jalan Tun Razak
50400 Kuala Lumpur

If you have any comments or questions regarding our website, please e-mail embassyklpa@state.gov.

Public Affairs

Public Affairs Section
American Embassy
376, Jalan Tun Razak
50400 Kuala Lumpur
Tel: +60-3-2168-5000
Fax: +60-3-2168-5158

Email: embassyklpa@state.gov

American Citizen Services (ACS) Unit

Open to the public by appointment only Monday through Friday, 8 a.m. – 12 p.m. The Embassy is open all day from 7:45 a.m. – 4:30 p.m. for U.S. citizens in need of emergency services.

376 Jalan Tun Razak
50400 Kuala Lumpur, Malaysia

Embassy telephone:
(from the U.S.: 011-60-3-2168-5000)

Consular Fax:
(from the U.S.: 011-60-3-2148-5801)

Email: KLACS@state.gov