For immediate assistance within Malaysia, dial 999 to be connected with police, fire, or ambulance services.
In the case of an emergency involving a U.S. citizen in Malaysia, please call the embassy or consulate nearest you. Someone will respond to your call 24 hours a day.
From Malaysia: 60-3-2168-5000
From the U.S.: 011-60-3-2168-5000
Routine services such as passport renewals, reports of birth abroad, and notarial services are not considered emergencies and are processed during regular business hours.
Phone: 60-3-2168-5000 and follow the prompts.
Dialing from outside of Malaysia:
First dial the international access code (011 in the U.S.), then the Malaysia country code (60), then the area code (3), and finally the Embassy number (2168-5000).
International Mailing Address:
U.S. Embassy Kuala Lumpur
376 Jalan Tun Razak
50400 Kuala Lumpur
American Citizen Services
Our normal service hours are 7:45 am – 4.30 pm, Monday through Friday, except on U.S. Embassy or Malaysian holidays. The American Citizen Services unit does not maintain public calling hours but please use this link to our citizen services “navigator”. This navigator will ask a series of simple questions to direct you to online information on the most common topics, OR provide instructions on how to contact us by email for less common questions. If prompted to send us an email, the navigator will advise you what information to include so that our staff can assist you as efficiently as possible.
For general visa questions and information on how to apply, please contact our service provider.